Support

Frequently Asked Questions

Everything you need to know about licensed BunnyScan — consistent with our Billing Policy, Terms, and Privacy Policy.

BunnyScan helps Amazon sellers reverse source by scanning competitor storefronts: light scans show eligibility and seller strength, you shortlist winners, then deep analyze only those ASINs. Your subscription includes the full platform — wholesale list scanning, ungate tracking, team workspaces, the starter storefront library, and the Chrome extension.

Most tools optimize for one-off ASIN lookups. BunnyScan is built around storefront-led reverse sourcing and spending analysis effort deliberately:

  • Light-to-deep workflow: scan the catalog first, deep analyze winners only
  • Seller strength on every storefront — lower score means an easier target
  • Per-row Rec, tanking risk, and competitor overlap on scan results
  • Storefront, wholesale, Chrome extension, and ungate tracking in one workspace

Example: light-scan an 800-ASIN catalog, sort by Rec and seller strength, deep analyze ~12 shortlist picks, and buy 3 winners. The win is focusing on ASINs you'd actually list — not running deep analysis on every row.

Light scan a seller catalog first for eligibility, seller strength, and row-level signals. Check seller strength when it finishes — lower score means an easier target. Sort by Rec, skip high tanking and overlap, then deep analyze only the ASINs you plan to sell.

Example: light-scan an 800-ASIN catalog, sort by Rec and seller strength, deep analyze ~12 shortlist picks, and buy 3 winners. The win is focusing on ASINs you'd actually list — not running deep analysis on every row.

Each licensed installation includes the full platform, managed hosting, support under your License Agreement, and:

  • Storefront light scan, deep analyze, and seller strength workflows
  • Starter storefront library with curated seller picks
  • Chrome extension for Amazon product pages
  • Wholesale list scanning and ungate tracking
  • Team workspaces and organization billing portal access (Stripe invoices)

There are no subscription tiers or add-on packs sold in the dashboard.

Your subscription covers storefront scans, ASIN deep analysis, wholesale list processing, competition checks, and Chrome extension quick checks. A new run is triggered when you request analysis — viewing, filtering, and exporting existing results does not.

  • ASIN / UPC / EAN lookup
  • Storefront scan (each ASIN in the seller catalog)
  • Wholesale list scan (each product row)
  • Competition check (each ASIN)

BunnyScan is $199 one-time to unlock your lifetime license, plus $29/month to keep your account active. That includes the full platform, managed hosting, and email support.

Payments are processed through Stripe. The in-app Billing page shows your subscription status and links to the Stripe portal for invoices.

If you cancel your monthly plan, your lifetime license stays on your account, but platform access pauses until you restart your monthly plan.

See our Billing Policy and Refund Policy for full details.

Support scope and response expectations are defined in your License Agreement.

  • Email support at support@bunnyscan.com
  • Documentation, FAQ, and legal policies on the site

No. Ungate submissions still happen in Seller Central. BunnyScan tracks requests, stores invoices, and links to apply flows as part of your licensed workspace.

Yes. Data is encrypted in transit and at rest where supported by our infrastructure. Invoices and sensitive files are stored in private, access-controlled storage. See our Privacy Policy.

Yes. Licensed workspaces support multiple organization members according to your License Agreement.

No. All sales are final. Lifetime license and monthly fees are non-refundable, including mistaken purchases, buyer remorse, or charges you later claim were made in error.

Before Stripe checkout you must confirm pricing, recurring billing, policies, and that your purchase is intentional. See our Refund Policy for full details.

Contact support before initiating a chargeback if you believe a payment was made in error.

No free tier. BunnyScan is $199 one-time to unlock your lifetime license, plus $29/month to keep your account active.

Yes. You connect your own Amazon SP-API credentials and Keepa API key. BunnyScan uses your Keepa API key to pull accurate Amazon data. You remain responsible for Amazon and Keepa terms and fees.

API access, if included, is defined in your License Agreement. Contact support for integration questions.

Supported marketplaces depend on your configuration and the Amazon marketplaces your SP-API authorization covers. Contact support for current marketplace coverage.

Single source of truth: policy alignment

To ensure consistency across all documentation:

  • Billing Policy controls license fees, Stripe payments, managed hosting, and support terms.
  • Refund Policy controls license fee refunds, chargebacks, and payment disputes.
  • Terms of Service controls license grant, acceptable use, third-party integrations, and legal rights.
  • Privacy Policy controls how data is collected, stored, and protected.

BunnyScan is operated by Urban Rivet, Inc.. Whenever a FAQ answer touches licensing, billing, subscriptions, refunds, data, or legal rights, the corresponding policy above is the authoritative source.

Still have questions?

Email us about licensing or read the docs for setup guides.