Terms & Policies

About the operator

BunnyScan is a software product owned and operated by Urban Rivet, Inc., a U.S.-based technology company specializing in e-commerce analytics and seller tools. Urban Rivet, Inc. provides data-driven software solutions that help Amazon sellers analyze storefronts, evaluate product opportunities, and make informed sourcing decisions.

In these Terms of Service ("Terms"), "BunnyScan," "we," "our," and "us" mean Urban Rivet, Inc. in connection with the BunnyScan platform.

1. Introduction

These Terms govern your access to and use of BunnyScan (the "Services"), software for Amazon sellers to validate listings before they buy, delivered as a licensed installation with managed hosting and support.

By accessing or using the Services, you agree to be bound by these Terms and any license agreement, order form, or statement of work ("License Agreement") between you and Urban Rivet, Inc. If a License Agreement conflicts with these Terms on a licensed-installation matter (fees, term, support, or deployment), the License Agreement controls for that matter.

If you do not agree, do not use the Services.

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement to use BunnyScan.

2a. International users

If you access BunnyScan from outside the United States, you are responsible for compliance with local laws that apply to you. Nothing in these Terms limits mandatory consumer rights you may have under the laws of your country of residence (including EU/UK consumer protection rules) where those rights cannot be waived by contract.

3. License grant

Subject to these Terms, your License Agreement, and payment of applicable license fees, Urban Rivet, Inc. grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during the license term.

You may not:

• Sublicense, resell, or host the Services for unrelated third parties without our written consent
• Use the Services to build or operate a competing product
• Circumvent technical limits, access controls, or deployment restrictions

Each subscription includes the full platform, the starter storefront library, the Chrome extension, and analysis included under fair use as described in our Billing Policy.

Access requires an active monthly subscription. If you cancel, access continues through the end of your paid period, then platform access pauses until you resubscribe.

4. Your account

You are responsible for:

• Keeping your login credentials secure
• All activity under your account and workspace
• Providing accurate and current information
• Maintaining valid third-party credentials required to use the Services (including Amazon SP-API and product data APIs, where applicable)

We may suspend or terminate access that violates these Terms or your License Agreement.

5. Acceptable use

You agree to use BunnyScan only for lawful purposes and in compliance with:

• These Terms and your License Agreement
• Amazon SP-API and Seller Central policies
• Other third-party provider terms for credentials you connect
• Applicable laws and regulations

You may not:

• Reverse engineer or copy the platform except as permitted by law
• Interfere with system integrity or security
• Misuse Amazon SP-API or integrated third-party data
• Use the Services in a way that violates Amazon marketplace rules

6. Third-party integrations

Amazon SP-API

If you connect Amazon Seller Central or provide SP-API credentials, you authorize us to access and process Amazon data solely to provide the Services. We do not modify your Amazon account data except as directed by features you use.

You are responsible for maintaining valid SP-API authorization and complying with Amazon's developer and data-use policies.

Other third-party providers

Where you supply third-party API credentials, you represent that you are authorized to use them and that your use complies with those providers' terms. We process that data only to deliver the Services.

6a. Amazon marketplace responsibility

BunnyScan is a decision-support workspace. It helps you review catalog, eligibility, fee, and competition signals before you buy or list. It is not Amazon Seller Central, an Amazon approval service, a brand registry tool, or a substitute for Amazon's own policies and requirements.

In particular, BunnyScan does not:

• Grant permission to sell a brand, ASIN, or category
• Approve gated or restricted listings on your behalf
• Submit ungating applications, invoices, or brand-approval requests to Amazon
• Guarantee that a listing shown as eligible, sellable, or "approval required" will remain so, or that Amazon will accept your application
• Advise you to ignore Amazon's brand, intellectual-property, invoice, category, or seller-performance rules

You remain solely responsible for knowing and following Amazon's current Seller Central policies, brand and IP rules, gating and approval requirements, invoice documentation standards, and any other marketplace conditions that apply to your account and listings. Eligibility and restriction signals in BunnyScan are informational estimates based on data available through your connected credentials at the time of analysis. Always confirm status and complete any required steps in Seller Central before purchasing inventory or listing a product.

7. Payments

License fees, payment schedules, and support terms are set out in your License Agreement. Payments are processed securely through Stripe (or another processor we designate) on behalf of Urban Rivet, Inc.

All sales are final. Before checkout you must confirm required purchase acknowledgments in the app. License and monthly fees are non-refundable, including mistaken or accidental purchases, as described in our Refund Policy.

The in-app dashboard does not sell tier upgrades or usage add-on packs. Billing in the app is limited to subscription management, invoices, and payment history through the Stripe customer portal.

See our Billing Policy and Refund Policy.

8. Intellectual property

All content, software, branding, and features within BunnyScan are owned by Urban Rivet, Inc. or its licensors and are protected by intellectual property laws.

You retain ownership of your business data. You grant us the rights necessary to host, process, and display that data to provide the Services.

You may not copy, distribute, or create derivative works from the platform except as expressly permitted.

9. Privacy

Your use of BunnyScan is governed by our Privacy Policy. By using the Services, you consent to the collection and use of information as described in that policy.

10. Service availability

We aim to provide reliable uptime for managed hosting but do not guarantee uninterrupted access. Features may be modified, suspended, or discontinued with reasonable notice when practicable.

Planned maintenance, third-party outages (including Amazon SP-API or connected data providers), and factors outside our reasonable control may affect availability.

11. Termination

We may suspend or terminate your access if:

• You violate these Terms or your License Agreement
• License fees are unpaid after notice and any grace period
• You misuse Amazon SP-API or other integrated data
• Required by Amazon, a payment processor, or applicable law

You may stop using the Services at the end of your license term or as provided in your License Agreement.

Upon termination, your license ends and we may disable access to the hosted installation, subject to data-export or retention obligations in your License Agreement and Privacy Policy.

12. Disclaimer of warranties

BunnyScan is provided "as is" and "as available." We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee sourcing outcomes, Amazon approvals, brand or category ungating, profitability, or third-party API availability. See §6a (Amazon marketplace responsibility) for what BunnyScan does and does not do regarding Amazon brand, permissions, and listing requirements.

13. Limitation of liability

To the fullest extent permitted by law, Urban Rivet, Inc. is not liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, or data
• Damages exceeding the license fees you paid in the twelve (12) months before the claim

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum extent permitted by law.

14. Governing law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.

Any disputes shall be resolved exclusively in courts located in Wyoming, except where your License Agreement specifies alternate dispute resolution.

15. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this site and update the "Last Updated" date. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

Material changes to licensed installations may also be communicated through your License Agreement or account contact email.

16. Contact us

For questions about these Terms or the Services, contact:

Urban Rivet, Inc. (operator of BunnyScan)

Email: support@bunnyscan.com

About the operator

BunnyScan is operated by Urban Rivet, Inc., a U.S.-based technology company. Subscription fees are collected through Stripe on behalf of Urban Rivet, Inc.

This Billing Policy explains how billing, payments, hosting, and support work for BunnyScan. By using the platform, you agree to this policy as well as our Terms of Service, Privacy Policy, and Refund Policy.

1. Pricing — monthly subscription

BunnyScan is sold as USD $39/month for the licensed workflow workspace, managed hosting, and email support.

Currency. Subscription prices are quoted and charged in U.S. dollars (USD) through Stripe. Selecting an Amazon marketplace (for example UK or Germany) in your workspace configures product data and analyses for that marketplace; it does not change BunnyScan subscription currency or pricing.

All sales are final. Subscription fees are non-refundable, including mistaken purchases. Before Stripe checkout, you must confirm pricing, recurring billing, policies, and that your purchase is intentional.

While your subscription is active, your account includes:

• Licensed workspace access (storefront scans, wholesale workflows, ungate tracking, team workspaces, priority queueing, and related capabilities)
• The starter storefront library
• The Chrome extension
• Analysis included with your plan for normal product use under fair use

There are no subscription tiers or add-on packs sold through the dashboard.

Amazon and other data providers are separate. BunnyScan does not include Amazon seller access or third-party product analytics subscriptions. You maintain those on your own accounts.

2. Payment terms

Your monthly plan is processed through Stripe. By subscribing, you authorize Urban Rivet, Inc. to charge your designated payment method according to the plan shown at checkout.

Charges appear from Urban Rivet, Inc. (or a Stripe statement descriptor we configure for BunnyScan).

At checkout, you pay the first month shown at checkout. Monthly billing continues until you cancel through the Stripe customer portal.

3. Cancellation

You may cancel your subscription at any time through the Stripe customer portal linked from the dashboard Billing page.

If you cancel:

• Access continues through the end of your current paid period
• Platform access pauses when the paid period ends until you resubscribe
• Fees already paid are handled under our Refund Policy

4. What the in-app billing page is for

The dashboard Billing page shows:

• Your subscription status
• A link to the Stripe customer portal for invoices, payment method updates, and cancellation

Scan usage (separate page in the dashboard) shows workspace scan volume and fair-use activity. It is not a bill or credit balance.

Plan changes and cancellation are managed through the Stripe portal linked from Billing.

5. Payment methods and failed payments

We accept major credit and debit cards and other methods supported by Stripe.

If a scheduled payment fails:

1. We or Stripe may retry the charge
2. You may receive email notifications
3. Access may enter a grace period while payment is retried
4. Platform access may be paused if payment is not resolved

Access is restored once outstanding fees are paid or you restart your subscription.

6. Fair use and scan activity

Your plan includes analysis for standard use of storefront scans, ASIN analysis, wholesale processing, competition checks, and related features described in your documentation. BunnyScan does not charge per scan or sell usage add-on packs.

A new analysis run counts when you request it. Viewing, filtering, sorting, or exporting existing results does not.

We track scan activity per workspace to enforce fair use and prevent abuse. The Scan usage page in the dashboard shows this volume; it is not an invoice or credit meter.

7. Third-party costs you provide

Your BunnyScan fees cover the platform and managed hosting. You are responsible for separate third-party services and fees, including:

• Amazon SP-API / Seller Central requirements
• Third-party product data APIs you connect for catalog, history, and discovery features
• Any other integrations you enable

Those providers' terms and billing are between you and the provider. You are also responsible for Amazon brand, gating, invoice, and listing requirements as described in our Terms of Service §6a.

8. Support

Support scope and response expectations are described on our FAQ and in your account communications.

All subscribers receive email support at support@bunnyscan.com. FAQ, documentation, and policy pages on the site are available for self-serve help.

9. Taxes

Depending on your location, applicable taxes (such as VAT, GST, or sales tax) may be added to fees based on your billing address and entity type. Tax treatment is determined by your billing address, entity type, and local regulations. BunnyScan subscription tax is calculated by Stripe at checkout; Amazon marketplace selection in your workspace does not determine subscription tax jurisdiction.

10. Pricing changes

Future pricing for new customers may change. Existing customers continue at their current rate until they cancel or we notify you of a change permitted under our Terms.

We will communicate pricing changes in advance through email or in-app notice where required.

11. Disputes and chargebacks

If you believe a charge was made in error, contact support@bunnyscan.com before initiating a payment dispute or chargeback.

Unauthorized or erroneous chargebacks may result in suspension of access while the dispute is investigated.

12. Relationship to Stripe

Stripe processes payments on our behalf. Stripe's handling of payment data is also subject to Stripe's privacy policy and terms. We do not store full payment card numbers on BunnyScan servers.

About the operator

Refunds and billing disputes for BunnyScan are handled by Urban Rivet, Inc., the operator of the platform.

All sales are final. BunnyScan subscription fees are non-refundable except where applicable law requires otherwise. By completing checkout — including after confirming the required acknowledgments in the app — you agree to the following:

1. All sales are final

Unless your License Agreement or applicable law states otherwise:

• All subscription fees, renewal fees, and related charges are final and non-refundable
• This includes mistaken purchases, accidental checkout, buyer remorse, and charges you later claim were made in error
• Partial periods, unused time, unused features, and unused hosting capacity are not refundable

Before payment, you must confirm pricing, recurring billing, policies, and that your purchase is intentional. Those confirmations are part of your agreement to purchase.

2. No refunds for third-party or customer-side issues

We do not issue refunds for:

• Failure to use the Services during an active monthly plan
• Misunderstanding of features or workflows after purchase
• Incorrect account, Amazon, or third-party credential configuration on your side
• Inability to access or operate Amazon Seller Central
• Changes in your business needs
• Third-party outages (including Amazon SP-API, Seller Central, or connected data providers)
• Temporary downtime or performance issues where we make reasonable efforts to restore service

3. Discretionary exceptions

In rare cases, Urban Rivet, Inc. may issue a partial refund, account adjustment, or billing extension at our sole discretion. Any exception does not create an obligation to provide future refunds and does not change the all-sales-final policy for other customers.

4. Cancellation and access after cancellation

Cancellation and post-cancellation access are governed by your License Agreement and Billing Policy.

• Access continues through the end of your current paid period, then platform access pauses until you resubscribe
• Canceling your monthly plan does not entitle you to a refund of fees already paid
• Full platform access and analysis included with your active monthly plan are not refundable balances
• Data export or deletion after access pauses is handled as described in your License Agreement and Privacy Policy

5. Chargebacks and payment disputes

Initiating a chargeback or payment dispute — including claiming a mistaken purchase after confirming checkout acknowledgments — may violate our Terms of Service and may result in:

• Immediate suspension of platform access
• Permanent termination of the license relationship

If you believe a charge was made in error, email support@bunnyscan.com with your organization name, invoice or payment reference, and a description of the issue before opening a dispute.

6. Contact

For billing questions or assistance, contact:

Urban Rivet, Inc. (operator of BunnyScan)

Email: support@bunnyscan.com