Reliability

Service level commitments

BunnyScan targets the performance budgets below for licensed installations. Contact support if we miss queue-time targets on your deployment.

Performance targets

  • Storefront light scan — first results

    Target: ≤ 2s (typical)

    Licensed installations

  • Deep analyze queue wait

    Target: ≤ 0s p95

    Priority queue (included with license)

  • Worker job runtime

    Target: ≤ 2s p95 per job

    Licensed installations

  • Shared cache hit rate

    Target: ≥ 70% on hot ASIN data

    Platform (operator-monitored)

  • Stuck job recovery

    Target: Automatic resume within 5 minutes

    Licensed installations

Goodwill adjustments

If deep analyze queue wait exceeds 2 minutes p95 for your licensed installation during a billing period covered by your License Agreement, email support with scan IDs and timestamps. We will review and may apply a service extension or account adjustment when the delay was on our side.

Contact support@bunnyscan.com

Support response

  • Email support is included under your License Agreement.
  • Priority email support for licensed installations — we aim to respond within one business day.

Exclusions

  • Amazon SP-API, Keepa, or Seller Central outages
  • Invalid seller IDs or storefront URLs supplied by the customer
  • Jobs cancelled by the user
  • Customer-side API credential or rate-limit issues
  • Abuse throttles or enforcement when usage violates fair use

Live component status: system status page